Account security
Lost your phone or passkey
Sign in with another passkey, or recover your account by email after a 24-hour wait.
If you have another passkey, sign in with it, then remove the lost one under Account, Security, so it can no longer be used.
If you have no passkey left
- Choose “Recover your account” on the sign-in page and enter the code we email you.
- Wait 24 hours. We email the account a cancel code in case it was not you. If your identity is verified, you also repeat the selfie check.
- Create a new passkey. It replaces every old one, signs out all sessions, revokes API keys and unlinks your phone, Google and Apple. Withdrawals stay paused for 72 hours.
Our team will never ask you for a passkey or a code to recover your account.