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Help centre
Guides and quick answers for every step, from sign-up and verification to withdrawals and fees.
Customers worldwide, except residents of countries and regions under comprehensive sanctions: Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine. Availability of each service also depends on local rules.
Read the full articleNot yet. {brand} is not yet licensed or registered as a virtual asset service provider in any jurisdiction. We will publish each licence or registration, with its regulator and reference number, once it is granted.
No. {brand} is in public beta: prices, order books and orders run on the real exchange engine, but every balance is a test fund. Test funds are not real money, have no value and can never be paid out. Crypto deposits and withdrawals open at launch.
Read the full articleA government photo ID (passport, national ID card or driving licence), proof of address from the last three months, and a live selfie check.
Read the full articlePasswords leak and get reused. You sign in with a one-time code by email or SMS, Google, Apple or a passkey, and withdrawals always need a passkey, so a stolen code or a SIM swap cannot move your funds.
Read the full articleSign in with another passkey and remove the lost one. If you have none left, recover the account by email: after a 24-hour wait you add a new passkey, and withdrawals stay paused for 72 hours.
Read the full articleAt launch, customer crypto will be held by a regulated third-party custodian, apart from our own money, with 95–98% in cold storage. It is never lent out or staked.
0.10% for maker orders and 0.20% for taker orders at the starting tier, lower as your 30-day volume grows. The fee is shown before you confirm every order.
Read the full articleNo. We offer spot trading only: you buy and sell assets you own outright, and your assets are not put to work elsewhere.
Deposit crypto from another wallet or exchange: under Wallet, Deposit, choose the asset and network, then send to the address shown. Depositing crypto is free; you pay only the network fee to send.
Read the full articleThe first withdrawal to a new address waits 24 hours, every withdrawal needs your passkey and an email confirmation, and amounts of $10,000 or more are reviewed by a person.
Read the full articleNo. Keys can read balances, orders and fills, and place and cancel orders. No key can reach a withdrawal endpoint, and no setting could allow one.
Read the full articleSigned-in customers can open a support ticket. You can also email support@croleo.com. We will never ask for your passkey or sign-in codes.